Return Policy

If you are not completely satisfied with your purchase, we offer you the opportunity to return the products within 14 calendar days of receipt.

You can start the return process by sending an email to info@galleryraptis.gr. In case of defective product, please send us photos that will clearly show the defect.

You can return for any reason, even if you just changed your mind.

All returns must be received in the original condition in which you received the product, without damage and in a condition where the product can be resold. It is essential that you do not damage the products by testing them, do not damage their packaging and do not wash them. The product must be returned with the receipt of sale or the invoice in its original packaging. We inform you that we can not accept any responsibility for the returned products that are lost, worn or destroyed during the return.

Note:

• In case of return of products through the fault of the customer, the shipping costs of the shipment and the return are borne exclusively by him.
• The return of products ordered by our suppliers especially for you is not accepted.

All our products are subject to strict quality control, so that they are delivered to you in excellent condition. However in case of a defective product, the product will be replaced with the same non-defective one, at no charge to you. It is important to check the product you received immediately and to report any defect no later than 5 days from the date of receipt.

Note: We make every effort to accurately reproduce the appearance of the products. We can not accept any responsibility for incorrect presentation of colors. Different settings on computer screens can affect the appearance of the colors of the products.

You should also be aware that by placing an order from our online store, you unconditionally accept the terms of sale governing any transactions with it.

When the products are received and the return is approved, the refund is made in the following days to your card or to the IBAN account you have given us (When the refund is made through the fault of the customer, the refund is made in the net amount without the shipping costs) . Alternatively you can choose offset to buy a different product.